What are the responsibilities and job description for the Customer Support Assistant position at Sociaxe?
Job Description
Job Description
Sociaxe is seeking a detail-oriented and empathetic Customer Support Assistant to join our growing team in Cleveland, OH. In this role, you will be the first point of contact for our customers, ensuring their needs are met promptly and professionally. This is an excellent opportunity to work in a supportive environment where your contributions matter.
Responsibilities
- Respond to customer inquiries via email, phone, and live chat with professionalism and efficiency.
- Resolve customer concerns and escalate complex issues to the appropriate departments when needed.
- Maintain accurate customer records and update account information in our system.
- Provide product and service information to customers and offer tailored solutions to their needs.
- Assist in identifying patterns in customer feedback and suggest process improvements.
- Collaborate with internal teams to ensure customer satisfaction and service quality.
Qualifications
Skills and Qualifications
Additional Information
Benefits
Salary : $40,000 - $44,000
