What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
Signal Tru Brand is a forward-thinking business solutions company dedicated to helping clients streamline operations and optimize data processes. We pride ourselves on accuracy, efficiency, and a commitment to excellence. Our team thrives in a professional and detail-oriented environment where continuous growth is encouraged.
Job Description
Job Description
We are looking for a professional and motivated Customer Support Assistant to join our team in New Orleans. This role involves assisting customers with inquiries, resolving issues efficiently, and ensuring a high level of satisfaction. The ideal candidate will possess excellent communication skills, attention to detail, and a proactive attitude in providing quality support.
Responsibilities
Provide timely and accurate responses to customer inquiries via phone and email
Assist with order processing, tracking, and problem resolution
Maintain clear and organized customer records
Identify and escalate complex issues to appropriate departments
Ensure all support interactions meet company standards
Collaborate with internal teams to improve service efficiency
Follow up with customers to ensure issues are fully resolved
Qualifications
Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree is a plus
1 year of customer service or administrative experience
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Familiarity with customer support software is preferred
Professional, courteous, and solution-focused attitude
Additional Information
Benefits
Competitive salary: $45,000 - $50,000 annually
Opportunities for growth and internal advancement
Training and skill development programs
Supportive and collaborative team environment
Full-time position with consistent weekday hours
Salary : $45,000 - $50,000
