Customer Support Assistant

Company Description

About Us

Reboot Staff is a dedicated workforce solutions provider committed to connecting skilled professionals with top-tier companies. Our focus is on delivering reliable staffing services that help businesses thrive while providing employees with meaningful career opportunities.

Job Description

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. The ideal candidate will assist customers with inquiries, resolve issues efficiently, and ensure a seamless customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat
• Provide accurate information and solutions in a timely manner
• Assist customers with troubleshooting and issue resolution
• Maintain detailed records of customer interactions and feedback
• Collaborate with internal teams to improve customer support processes
• Ensure customer satisfaction by following up on inquiries and concerns
• Stay updated on company products, policies, and procedures

Qualifications

Skills & Qualifications

• Strong verbal and written communication skills
• Ability to handle multiple tasks in a fast-paced environment
• Problem-solving skills with a customer-first approach
• Attention to detail and excellent organizational skills
• Previous experience in customer service or a related field is preferred
• Proficiency in Microsoft Office and CRM software is a plus

Additional Information

Benefits

• Competitive salary based on experience
• Opportunities for professional growth and career advancement
• Comprehensive training and continuous learning programs
• Supportive and collaborative work environment
• Health and wellness benefits

If you are passionate about providing excellent customer service and want to grow in a dynamic company, we encourage you to apply today.