Entry Level Customer Service Assistant

Company Description

About Us:
Captura Hall is a forward-thinking company dedicated to delivering high-quality marketing and business solutions. Our mission is to help businesses enhance their brand presence through strategic and innovative approaches. We foster a collaborative environment where creativity and professional growth are valued.

Job Description

Job Description:
We are seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our team. In this role, you will assist customers with inquiries, provide support, and ensure a seamless customer experience. This is an excellent opportunity for individuals looking to build a career in customer service while gaining valuable skills in a professional setting.

Responsibilities:

• Assist customers by providing accurate information and resolving inquiries

• Handle incoming calls, emails, and in-person interactions professionally

• Process customer orders, requests, and returns efficiently

• Maintain and update customer records in company databases

• Collaborate with internal teams to address customer concerns and improve service quality

• Support daily administrative tasks related to customer service operations

• Follow company policies and procedures to ensure high service standards

Qualifications

Skills & Qualifications:

• Strong communication and interpersonal skills

• Excellent problem-solving abilities and attention to detail

• Ability to multitask and work efficiently in a fast-paced environment

• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

• A proactive and customer-focused mindset

• High school diploma or equivalent required; additional training or education is a plus

Additional Information

Benefits:

• Competitive salary

• Opportunities for career growth and professional development

• Comprehensive training and ongoing support

• Health and wellness benefits

• Paid time off and holidays

• Positive and team-oriented work environment