What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Ice Speak Social?
At Ice Speak Social , we specialize in providing bespoke call centre solutions that cater to the unique needs of your business. We combine professionalism with a touch of fun to deliver exceptional service and create memorable customer experiences.
Job Description :
We are seeking a dedicated and passionate Entry Level Customer Service Assistant to join our dynamic team in Miami, FL. In this role, you will serve as the first point of contact for our valued customers, providing exceptional support and assistance through various channels including phone, email, and chat.
Responsibilities :
- Respond promptly to customer inquiries via phone, email, and chat.
- Assist customers with product questions, service issues, and order status inquiries.
- Resolve customer complaints professionally and efficiently to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions in our database.
- Provide feedback and suggestions to improve customer service processes and policies.
- Work closely with other departments to effectively address and resolve customer concerns.
REQUISITOS MÍNIMOS
Benefits :
Salary : $18 - $27
