What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Core Call Inc?
Department: Core Call Inc
Location: Miami FL
Compensation: $17.15 - $24.00 / hour
Job Title: Entry Level Customer Service Assistant
Location: Miami FL
Job Type: Full-Time
Reports To: Customer Service
Job Overview:We are excited to announce an opening for an Entry Level Customer Service Assistant! This position is ideal for individuals who are passionate about providing excellent customer service and eager to start their careers in a dynamic environment. As an Entry Level Customer Service Assistant, you will be the first point of contact for our valued customers, addressing inquiries, resolving issues, and assisting with product information.
Key Responsibilities
- Provide prompt and courteous responses to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints effectively and efficiently.
- Maintain a thorough understanding of company products and services to assist customers appropriately.
- Accurately input and update customer information in the database system.
- Collaborate with team members to enhance customer service delivery and overall customer experience.
- Assist in the development of customer service policies and procedures.
- High school diploma or equivalent; further education or certifications in customer service is a plus.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with customers.
- Ability to handle challenging situations calmly and professionally.
- Proficient in using computers and various software applications, including Microsoft Office.
- Strong organizational skills with attention to detail.
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
Salary : $17 - $24
