Call Center Agent

Job Title: Call Center Agent

Location: Dallas, TX

Job Type: Full-time

Department: Customer Service

Reports To: Call Center Agent

Job Summary

We are seeking a motivated and passionate Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally and efficiently.
• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely and effective manner.
• Document all customer interactions in the system accurately and comprehensively.
• Follow up with customers to ensure their concerns have been addressed and resolved satisfactorily.
• Assist with order processing and account management as required.
  
  

Qualifications & Skills

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and ability to think on your feet.
• Proficiency in using computer systems and related software applications.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.