What are the responsibilities and job description for the Call Center Representative position at AlphaForce Technology Solutions?
Job Details:
Position: Customer Service Representative
Worksite: Austin, TX 78727
Duration: 6 Months
Shift: Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
Job Description:
- This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.
Job Types: Full-time, Contract
Pay: $20.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Application Question(s):
- Your email address, contact number and the best time to reach you?
Education:
- High school or equivalent (Preferred)
Experience:
- Call Center CSR: 4 years (Preferred)
- Inbound/Outbound Call Center: 4 years (Preferred)
Work Location: In person
Salary : $20
