Sales & Customer Support Specialist

At Alphalete Marketing, we’re dedicated to providing exceptional customer experiences and building long-lasting relationships on behalf of our clients. We’re passionate about problem-solving and ensuring our clients and their customers receive support that’s timely, helpful, and knowledgeable.

As an Entry Level Sales & Customer Support Specialist, you’ll be the first point of contact for our clients customers, assisting them with inquiries, resolving issues, and guiding them through the sales process. We’re looking for a customer-focused individual with strong communication skills, a passion for service, and an ability to stay calm under pressure.

Responsibilities

• Utilize targeted leads provided to engage with prospective customers on behalf of our clients
• Facilitate and execute sales presentations, tailored to individual customer needs
• Maintain detailed records of customer interactions, sales, and update account information
• Collaborate with fellow team members with the goal of consistently improving our results for our clients
• Assist with customer concerns and work to find resolutions
• Participate in continued training opportunities in order to stay up to date on our clients products and services
  
  

Requirements

• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment with a problem-solving mindset
• Previous experience in customer service, sales, or a similar role is a plus
• Familiarity with customer support tools is beneficial
• High school diploma or equivalent; additional education or certifications are a plus
  
  

What We Offer

• Competitive commission and bonus structures
• Opportunities for career growth
• Supportive team environment and access to training resources
  
  

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