What are the responsibilities and job description for the Desktop Support position at Alphanet Pvt Ltd?
Role Name: Desktop Support
Location: Cincinnati, OH
JOB DESCRIPTION:
PC Lifecycle management (wiping hard drives, shipping hardware etc)
Beginner knowledge on Active Directory, Group Policy·
Hands on experience for Windows, & IoS Corporate Devices·
Coordinate with multiple teams for resolving incident and executing change tickets·
Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)
Strong troubleshooting skills for Desktop, Laptops & Peripheral devices
Must Have Skills:
3 years of hands-on experience, managing below technologies·
Microsoft Desktop Family Operating System (Win 7/10)·
Beginner knowledge on Active Directory, Group Policy· Active Directory & GPO·
Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections·
Desktop Support, End user, Helpdesk, ServiceDesk, Deskside, IT Manager, IT admin, IT Technician, IT Analyst, IT Support.
Good to Have Skills:
Very good verbal and written English communication and presentation skills·
Effective time management, team handling and organizational skills·
Client interaction and escalation management
Job Types: Full-time, Contract
Pay: $25.65 - $28.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Cincinnati, OH 45270 (Required)
Ability to Relocate:
- Cincinnati, OH 45270: Relocate before starting work (Required)
Work Location: In person
Salary : $26 - $28