Desktop Support

Job Title: Desktop Support Location : Bennington, IN

JOB DESCRIPTION

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

• To be a highly motivated team player with the skills and ability to manage changing priorities

• Maintain all the hardware inventory in the system.
• Install, upgrade, support and troubleshoot end-user User hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing equipment, and any other authorized peripheral equipment and devices

• Perform general preventative maintenance tasks on devices and software

• To follow and execute instructions provided by Subject Matter Experts

• Provide an advanced level of support for complex issues with regards to end-user User Workspace hardware, software and applications

• Is able to provide priority services with for Executive and VIP users

• Provide extended support to remote Desktop Engineering teams with regards to activities related to Application Packaging, Software Distribution, Image Management, Mobile Device Management, end-user User Workspace management, and Desktop Virtualization

• Provide onsite hand and eye support to TCS /customer/ OEM SME’s towards the installation, upgrade, support and troubleshooting of devices in Compute environment

• To assist users with any logged IT-related incident when called upon

• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary

• To accurately record, update and document requests using the IT service desk system

• To maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner GLOBAL PARTNERSHIP MANAGEMENT PRACTICE

NEED Skills

CompTIA A , MCP/MCSE are desirable certifications

OEM Certification desirable

Knowledge of ITIL and experience of working within an ITIL environment would be beneficial Language

Job Type: Contract

Pay: $22.28 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Experience:

• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Bennington, IN 47011 (Required)

Ability to Relocate:

• Bennington, IN 47011: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25