What are the responsibilities and job description for the Client Care Coordinator position at Alpharetta Veterinary Specialty & Emergency (AVSE).?
JOB TITLE : Client Care Representative "Overnight"
DEPARTMENT : Client Care
SUPERVISOR : Client Care Representative Supervisor
GENERAL PURPOSE :
A Client Relations Representative for AVSE thrives in a fast paced environment, and assists
clients with compassion and patience. (S)he excels in quality customer service with a
professional phone and in-person demeanor. Must possess the ability to diffuse escalating client
complaints, create a rapport with clients, and maintain positive relationships with fellow
associates. This role is often the first impression of AVSE, and must be implemented with poise,
professionalism, empathy and compassion.
Essential Job Functions :
Responsible for upholding appropriate standards of care and business practices, in accordance
with the business standards set forth by NVA / Ethos / AVSE.
- Coordinate the flow of pets and owners in the lobby
- Maintain sanitary lobby, maintain stocked refreshment space, and ensure kiosks are
readily available to clients for check in
appointments appropriately.
it treats; refer to appropriate department / staff member as needed.
needed
Qualifications :
chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.