What are the responsibilities and job description for the Client Care Coordinator position at Home Instead - Lawrenceville/248?
The territory primarily includes Lawrenceville, Snellville, Conyers, Covington, and other areas south of Lawrenceville
Do you enjoy Building Relationships and Helping People?
The ideal candidate for the Client Care Coordinator will need to feel comfortable performing baseline client assessments and talking with families. This position will require you to be on the road about 80% of your time traveling to clients' homes. You will need to have very reliable transportation.
Home Instead is looking for a successful professional (people person) to join us in our mission to enhance the lives of aging adults and their families. The Client Care Coordinator performs a variety of activities to introduce individuals, families, and the community to the services, brand, and core values of Home Instead. The Client Care Coordinator involves managing quality assurance with extensive one-on-one interaction with clients and families and effectively managing multiple demands that come with the changing needs of our senior clients.
Primary Responsibilities:
- Support and educate the client and family in their adjustment to home care services by educating them on what to expect in the first 30 days of service.
- Conduct Service Inquiries and Care Consultations as needed following the consultative sales process and enter client information into the electronic operating system
- Rotate after-hours On-Call for prospective clients by taking inquiry calls and performing Care Consultations.
- Performing Quality Assurance Visits with the clients
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
- Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
- High School graduate; college graduate is recommended
- Must possess a valid driver’s license and up-to-date car insurance
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate knowledge of the senior care industry
- Must have computer skills and be proficient in Office365 and comfortable with other technologies such as Salesforce.
**Resume must be submitted for consideration**
Salary : $50,000