What are the responsibilities and job description for the Assistant General Manager (AGM) position at Alpino Detroit?
Service Director of James Beard Semi-Finalist, Detroit Free Press, Detroit News, Eater, Best New Restauarnt 2023.
Position Summary:
Our Service Director is the liaison between front of house service personnel, operational steps of service, and guest experiences. This is a key holder position with participation in opening and closing duties and follow-through on pertinent communication of operational details.
Characteristics:
- Must have fine-dining and private event execution experience.
- Lead by pleasant and cheerful interactions while providing the highest quality guest experience.
- Detail oriented with excellent follow through and follow up on operational missteps ensuring a guest experience recovery.
- Cost and sales conscious with a constant pulse on ways to upsell and encourage repeat sales.
- Takes ownership of their responsibilities and leads the service team by way of the Alpino playbook.
Responsibilities: The following is a representation of duties; it is not exhaustive.
- Oversee service by monitoring the guest lifecycle and directing staff to focus on areas that meet Alpino’s standard of excellence.
- Interact with guests through warm greetings and service interactions, following up when food arrives, and checking in periodically throughout the meal.
- Monitor door activity, assist with seating as needed, and communicate with staff and the kitchen regarding group arrivals or special requirements.
- Maintain control over the “vibe” in the room—ensure a comfortable temperature, appropriate music and staff volume, proper playlist, adjusted lighting as the evening progresses, stocked and clean restrooms, pushed-in chairs, clear aisles, and proper menus in service.
- Guide staff through professional interactions and redirect focus as needed.
- Encourage wine and beverage sales, take orders to ensure timely service and efficient table turnover, and communicate all sales to the server to maintain their full ownership over their section.
- Coordinate staff to pick up hot food as needed, clean and reset tables promptly, and handle pre-bussing.
- Communicate with other captains throughout the night to address service needs.
- Monitor food and beverage wait times, address recovery needs through hospitality, and augment with complimentary items if necessary.
- Ensure staff are retrieving guest checks promptly and closing checks throughout the shift.
- Offer tours of the space to promote future events and participation in public programming.
- Lead the front of house in guiding guests to their tables, restrooms, and providing final greetings as they leave.
- Conduct audits of opening and closing side work and ensure tip sheet completeness.
- Conduct open, closing, and during shift audits of the cleanliness and preparedness of all spaces.
- Follow all cash handling responsibilities and ensure the secure handling of all inventory items ommunicate operational observations and corrective measures via proper reporting channels.
- Follow up on the progress of any corrective actions including staff procedures and low inventory counts.
- Provide on the job coaching and added training to those in need of further development.
Job Type: Full-time
Pay: $62,500.00 - $68,500.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Shift:
- Evening shift
- Morning shift
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Detroit, MI 48224 (Required)
Ability to Relocate:
- Detroit, MI 48224: Relocate before starting work (Required)
Work Location: In person
Salary : $62,500 - $68,500