What are the responsibilities and job description for the Technical Product Specialist - HVAC & Building Controls position at alpscontrols.com?
Title: Technical Product Specialist - HVAC & Building Controls – B2B Ecommerce
Department: Product Specialist Team
Reports To: Head of Product Group
Position Overview
Full-time office-based specialist responsible for becoming the in-house product expert for select HVAC and building controls product categories. Support e-commerce operations, sales team, and customers with technical expertise and deep product knowledge.
• Exciting and fast-paced environment at the heart of our e-commerce operations.
• Every other Friday is paid time off, providing a great work-life balance.
• Profit share after first year.
• Nine paid holidays.
• Competitive 401(k) plan with a company match of up to 5% after one year, plus an additional 4%, discretionary company gift.
• Health, vision, and dental insurance coverage.
• Collaborative work culture in a modern and comfortable office setting.
Key Responsibilities
- Develop and maintain comprehensive product expertise across assigned categories
- Build and document detailed product knowledge base for internal reference
- Structure and verify product data for online comparison tools
- Ensure data accuracy and consistency across product comparison features
- Identify and standardize key comparison metrics across product categories
- Maintain product catalog accuracy and completeness
- Prepare detailed product quotes and proposals for customers
- Handle complex technical quote requests and product configurations
- Provide technical support to sales team for product selection and quoting
- Assist customers with product specifications and applications
- Research and document technical product information
- Ensure product listings contain accurate specifications, descriptions, and pricing
- Collaborate with vendors to resolve technical queries and expand product knowledge
Required Qualifications
- Associates degree in Engineering, Technology, or related field
- 3 years experience with commercial HVAC systems or building controls
- Demonstrated ability to acquire and maintain deep technical product knowledge
- Experience preparing technical quotes and proposals
- Strong data organization and verification skills
- Experience structuring technical product data for comparison
- Strong technical aptitude and ability to learn complex product specifications
- Excellent communication skills for explaining technical concepts
- Proficiency with Microsoft Office and database systems
Preferred Qualifications
- Bachelors degree in HVAC, Engineering Technology, or related field
- 2 years experience in HVAC or building controls distribution
- Experience with e-commerce platforms and digital product catalog management
- Background in HVAC/building controls distribution or manufacturing
- Knowledge of building automation systems
- Technical certification in HVAC or controls
- Familiarity with distribution business operations
Location
Pittsburgh, PA office-based position
Reports To
Head of Product Group
Salary : $72,000 - $80,000