Operations Specialist

Job Title: Operations Specialist (OS)

Reports to: General Manager

Location: Alta Climbing - Gilbert

Job Type: Part-Time (Full-time based on availability)

Hours: 15-35 hours per week* Must have Weekend and Evening Availability

About ALTA Climbing:

Alta Climbing is Gilbert's premier indoor climbing gym, dedicated to fostering a vibrant and supportive community built on a foundation of passion for climbing and an active, happy lifestyle. We live by our core values: Attitude is Altitude, Live by Example - Integrity, Together We Climb Higher, and Active Happy Lifestyle - Community. We are committed to providing a safe, clean, and welcoming environment for all our members and guests.

About the Role:

As an Operations Specialist, you will be the first point of contact for everyone entering Alta Climbing, playing a crucial role in setting the tone for their experience. You will be responsible for ensuring the smooth and safe operation of the gym, providing exceptional service, and maintaining a clean and organized environment. This role requires an individual who anticipates needs, is attentive to detail, enjoys interacting with people, and is committed to upholding Alta's high standards.

What You’ll Do:

• Warmly and professionally greet all members and guests upon arrival.
• Conduct thorough safety orientations for new climbers, ensuring understanding of gym rules and best practices.
• Actively monitor the climbing areas and address any safety concerns promptly and appropriately, ensuring the well-being of everyone.
• Administer basic first aid when necessary and follow established emergency procedures.
• Foster a positive and encouraging atmosphere within the gym.
• Engage with members and guests in a friendly and approachable manner, building genuine connections.
• Contribute to a fun and welcoming environment for climbers of all levels.
• Maintain a professional appearance and demeanor at all times.
• Adhere to all Alta Climbing policies and procedures.
• Communicate clearly and effectively with members, guests, and fellow team members, maintaining a high standard of conduct.
• Handle member inquiries and concerns with courtesy and efficiency.
• Anticipate member and guest needs and offer assistance proactively.
• Ensure climbing areas and common spaces are consistently clean, organized, and well-maintained.
• Restock necessary supplies (e.g., rental shoes, chalk bags) to ensure smooth operations.
• Identify and report any maintenance issues or potential hazards.
• Build rapport with members and create a sense of community.
• Provide helpful information about gym programs, events, and services.
• Address member feedback constructively and escalate issues as needed.

Who You Are:

• Attitude - Maintain a positive one
• Live by example – always show integrity; keep yourself and others accountable;
• Together we can climb higher – Lift those around you;
• Active healthy and happy lifestyle;

Qualifications:

• Excellent communication and interpersonal skills.
• Strong attention to detail and a commitment to safety.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help others.
• Basic knowledge of climbing is a plus, but not required.
• CPR and First Aid certification is a plus (training may be provided).
• Must be reliable and punctual.
• Availability to work flexible hours, including evenings and weekends, may be required.

Benefits:

• Competitive salary: Starting at $16-$18/hr. (Based on Industry Experience)
• Complimentary Gym Membership for Staff
• Discounts on Retail Gear
• Dynamic and passionate work environment: Be part of a team that shares your love for climbing and is dedicated to creating an exceptional experience for everyone.
• Growth opportunities: Advance your career with ongoing training and development programs.
• Accrued PTO (Full-Time Staff)
• Medical/Dental/Vision Benefit Options (Full-Time Staff)

Employee Conduct:

Alta employees are responsible for following rules of conduct based on honesty, good taste, fair play, courtesy, safety, and professionalism when interacting with co-workers, customers, and vendors.

Operations Specialists are “safety sensitive” positions and requires the employee to be drug free. Pre-employment drug tests will be performed for all employees. Violations will result in non-compensated suspension or dismissal.

If you are passionate about climbing, enjoy interacting with people, and are committed to providing exceptional customer service, we encourage you to apply!