Parts Counter Specialist (Fort Pierce)

Responsibilities:  Our Construction Equipment Group is currently seeking a full-time Parts Specialist for our Ft. Pierce, FL branch. The primary responsibilities of the position consist of, but are not limited to:   Ability to identify customer needs and present products effectively to close sales  Handles inbound parts inquiries from customers and service departments Understanding product features, benefits, and specifications to answer customer questions accurately.  Researches and enters orders through our authorized vendor portals Assists customers and/or technicians with locating and providing the correct part(s) Ensure all paperwork related to deliveries are complete and correct Establish new customer accounts, developing strong and productive customer relationships Direct ship parts to customer or coordinate parts pickup Research and advice technicians of parts and other status Check order accuracy before each delivery Maintain department order and cleanliness Assist in physical inventory counts Incorporate Alta's Guiding Principles into daily activities Performs other duties as assigned Meet and exceed strategic goals for the department Consistent, regular, and reliable attendance including being ready for work at the designated start time     Qualifications: A minimum of one year experience in similar sales position in heavy machinery, truck or diesel engine industry selling parts or related products Will consider equivalent work experience in lieu of educational qualifications High school diploma/college diploma High level of accuracy Bilingual in English and Spanish preferred Must be able to interface with customers in a professional and courteous manner ability to (cross / up ) sell products and services Computer programs - Epicor/Silk systems, shipping software such as UPS Worldwide and FedEx , proficiency with Microsoft office suite ( excel , word) i.e. Language Skills – Excellent oral and written communication skills, with emphasis on phone and in person skills Ability to perform multiple tasks while maintain a sense of urgency Excellent problem solving and organizational skills ; ability to think outside of the box Detail oriented and thorough Able to work in a team environment     Physical Demands/Work Environment:   Physical/Sensory Functions: Regularly will use hands; Frequently will stand, walk, sit, reach with hands and arms, talk/hear; Occasionally will climb or balance, stoop, kneel, crouch or crawl. Vision: To see both close and at a distance, depth perception, ability to adjust focus and see color Lift and/or Move Functions: Regularly will lift to 10 pounds; Frequently will lift from 11 to 25 pounds; Occasionally will lift 26 to 100 pounds Work Environment: Occasionally will work near moving mechanical parts, outdoor weather conditions May involve sitting for extended periods and interacting with a high volume of customers