NOC Technician (100% ONSITE, SHIFT WORK)

Network Operations Center Technician (NOC)

Silver Spring, MD 100% ONSITE

Clearance: Must be able to obtain a Public Trust clearance

MUST BE OPEN TO WORK ANY OF THE SHIFTS BELOW:

Sunday Wednesday: 6am-2pm, 12pm-10pm, and 10pm-6am

Wednesday Saturday: 6am-2pm, 12pm-10pm, and 10pm-6am

Responsibilities:
Monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100 s of applications.
The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.
Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support in Silver Spring, MD location.
Monitor systems, applications including high and low level network wide performance monitoring Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.

Required Experience/Skills:
High School level plus some advanced technical training; Minimum of 3 years
1-3 years of NOC experience
Cisco networking skills
SolarWinds monitoring experience
ServiceNow or other ticketing systems
Ability to concurrently manage multiple tasks
Strong troubleshooting skills

Preferred Certification:
Cisco CCNA
CompTIA
Knowledge of network technologies, connectivity, protocols, and security.