What are the responsibilities and job description for the ServiceNow Developer and Administrator position at ALTA IT Services?
Job Details
ALTA IT is seeking a strong ServiceNow Developer and Administrator for a long-term contract role in Leesburg VA. Much of the work can be done remotely, but they prefer the candidate to be local to Northern VA so they can be onsite on occasion.
Primary Responsibilities
- Designs, develops, configures and customizes ServiceNow objects.
- Helps departments evaluate new requirements and solution them within the ServiceNow environment.
- Supports the Software Development Lifecycle (SDLC) for custom/contract development like our LinkService portal.
- Third tier support for any ServiceNow reported incidents
- Maintains the ServiceNow instance between the various platforms (Development, Test, and Production)
- Performs application maintenance for updates and performance monitoring.
- Identifies and remedies any errors or issues within the platform.
- Manages incident resolution.
- Recommends upgrades and plans the upgrade process with our vendors (if applicable).
- Works closely with the DIT Security team on access control and security compliance.
- Supports developers with any access that they may need.
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