What are the responsibilities and job description for the Branch Manager - Downtown Branch position at Altana Federal Credit Union?
Join Our Team at Altana Federal Credit Union!
Are you looking to take the next step in your banking career? At Altana Federal Credit Union, we take pride in delivering exceptional service to our members and fostering a supportive, growth-oriented workplace for our team. As the Branch Manager of our Downtown Branch, you’ll play a key leadership role in shaping team success, driving member satisfaction, and supporting financial wellness within our community.
At Altana, we’re more than just a workplace—we’re a community that values your ideas, growth, and contributions. If you have a passion for leadership and are experienced in consumer lending and financial services, we encourage you to apply today!
What You’ll Do
As Branch Manager, you'll be responsible for the day-to-day operations of the Downtown Branch. You'll lead a dynamic team, cultivate a member-focused culture, and ensure Altana continues to be a trusted financial partner in the community. Your key responsibilities will include:
✔ Lead, coach, and develop branch team members to deliver exceptional member service
✔ Supervise teller operations, ensuring efficient, accurate, and friendly service at the front line
✔ Monitor and manage daily cash operations, including vault balancing, drawer audits, and ensuring compliance with cash handling policies
✔ Provide guidance and oversight for all consumer lending activities, including loan interviews, processing, and approvals within authority—and actively participate in consumer lending as needed
✔ Ensure branch compliance with all credit union policies, procedures, and regulatory requirements
✔ Maintain branch security and risk management, including opening/closing procedures and safety protocols
✔ Foster a positive, productive work environment that supports collaboration, accountability, and individual growth
✔ Handle escalated member concerns or complex transactions with professionalism and care
✔ Build and maintain strong relationships with members, supporting their long-term financial goals
✔ Actively participate in community engagement and networking opportunities to promote Altana’s presence
✔ Promote Altana’s Mission, Vision, and Core Values in every interaction
What We’re Looking For
We’re seeking a proactive and people-focused leader with strong knowledge of consumer lending and financial services. Our ideal candidate will have:
✔ Three to five years of consumer lending experience preferred
✔ Three to five years in a leadership or management role, preferably in the financial industry
✔ Strong understanding of financial products, services, and regulatory requirements
✔ Proven ability to motivate and develop high-performing teams
✔ Knowledge of branch operations, teller duties, and cash handling procedures
✔ Excellent communication, organizational, and problem-solving skills
✔ A member-first mindset and a passion for helping others achieve financial success
Why You’ll Love Working at Altana
At Altana, we believe our greatest asset is our people. We hire individuals who are passionate about life, helping others, and growing both personally and professionally. Here’s what we offer:
· Competitive salary with opportunities for advancement
· 4 weeks of paid time off in your first year
· 10–11 paid holidays per year
· 401(k) plan with up to 8% company contribution
· Incentive opportunities
· Generous benefits package that includes employee Medical premium paid by employer
Apply Today!
If you’re ready to lead a team that’s passionate about people and purpose, we want to hear from you! Apply now—just submit your resume and application to move forward in the hiring process.
Altana Federal Credit Union is an Equal Opportunity Employer.
