What are the responsibilities and job description for the Call Center Agent position at Altea Healthcare?
Job Summary:
We are seeking a dedicated and compassionate Call Center Agent to join our Revenue Cycle Management team at Altea Healthcare. The ideal candidate will be responsible for providing exceptional customer service to patients and healthcare providers, ensuring a positive experience while addressing inquiries and resolving issues related to healthcare services.
Key Responsibilities:
- Answer incoming calls from patients, healthcare providers, and other stakeholders professionally and courteously.
- Provide information about healthcare services, insurance coverage, and billing inquiries.
- Address and resolve patient concerns or complaints with empathy and efficiency.
- Maintain accurate records of interactions and transactions in the call center system.
- Collaborate with healthcare professionals and departments to ensure seamless patient care.
- Stay updated on healthcare policies, procedures, and services to provide accurate information.
- Participate in training sessions and ongoing education to enhance skills and knowledge.
- Adhere to confidentiality and HIPAA regulations to protect patient information.
Qualifications:
- High school diploma or equivalent; additional education in healthcare or customer service is a plus.
- Strong communication skills, both verbal and written, with a friendly and approachable demeanor.
- Ability to handle high call volumes while maintaining a calm and professional attitude.
- Proficient in using computer systems and software for data entry and record-keeping.
- Excellent problem-solving skills and attention to detail.
Preferred Qualifications:
- Previous experience in a call center or customer service role, preferably in the healthcare industry
If you are passionate about making a difference in healthcare through exceptional customer service, we invite you to apply today and join our dedicated team at ALTEA Healthcare!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- health care: 1 year (Preferred)
- Call center: 1 year (Preferred)
Ability to Commute:
- Gilbert, AZ 85297 (Preferred)
Ability to Relocate:
- Gilbert, AZ 85297: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $18
