What are the responsibilities and job description for the Call Center Agent position at DevComNow?
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a front-line representative of our company, you will be responsible for providing exceptional customer service and support to our clients and customers. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask in a fast-paced environment.
Responsibilities
Job Type
Full-time
Location:Scottsdale, AZ
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Benefits:
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Responsibilities
- Answer incoming calls and respond to customer inquiries in a friendly and professional manner
- Provide accurate information about products and services to customers
- Identify customer needs and offer appropriate solutions or alternatives
- Maintain detailed and accurate records of customer interactions and transactions
- Follow up on customer inquiries to ensure resolution and satisfaction
- Escalate complex issues to appropriate departments or management when necessary
- High school diploma or equivalent; additional education or certifications preferred
- Proven experience in a customer service or call center role is an asset
- Excellent verbal and written communication skills
- Strong active listening skills and the ability to empathize with customers
- Proficient in using computers and customer management software
- Ability to work in a fast-paced environment and manage multiple tasks efficienty
- Flexible availability, including the possibility of evenings and weekends
Job Type
Full-time
Location:Scottsdale, AZ
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Benefits:
- Competitive weekly salary
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Career development and growth opportunities
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