Learning Management System (LMS) Support Assistant

Summary:

Provides detailed data entry and technical assistance as requested by the LMS administrator. This includes roster entry, scheduling classes, report generation, responding to co-worker emails, password resets, as well as basic database maintenance. Must become proficient with all aspects of the Learning Management System (LMS) functionality.

Education:

High school equivalency required. Associate degree in Computer Science or related field preferred.

Licensure/Certification:

None

Experience:

Must have experience with all of Microsoft Office including Excel. Experience with Adobe Captivate or other learning authoring tools is preferred. Experience in HR, education or information systems preferred.

Other Qualifications:

Must have excellent written communication skills. Must have logic and problem solving skills.

Key Outcomes:

Growth – Learns and improves upon organizational methods. Makes sound decisions to correctly categorize recorded classes. Stays apprised of LMS innovations and changes.

Resources – Uses time wisely. Recognizes and requests if expected rosters and reports are not submitted

Safety and Quality – Reports to LMS administrator any issues that are recognized. Recommends any realized opportunities for improvement.

Service Excellence – Very frequently interacts with co-workers, business associates, and alliance partners to ensure they can access and navigate the learning management system.

Evidence of Competency:

Problem Solving / Critical Thinking / Decision Quality - Consistently exercises appropriate judgment and discretion in all job functions, even when clearly-defined processes may not be in place. Identifies areas that need improvement and participates in problem solving. Uses logic and methods to solve difficult problems with effective solutions.

Service Excellence - Service Excellence/Teamwork/Collaboration - Works collaboratively across departments/facilities and various levels of co-workers and leaders to achieve department goals. Acts with integrity, consistency and respect for differing views. Ability to establish and maintain effective working relationships. Demonstrates a passion in delivering high-quality service to customers in a timely and appropriate manner. Provides all customers with excellent services. Exceeds customer expectations, treating each individual with compassion, respect, and integrity. Consistently anticipates the needs of customers and puts those needs first. Demonstrates commitment to service and contributes to creating a positive, caring environment.

Organizational Skills / Attention to detail - Appropriately prioritizes tasks to ensure completion within required timeframes. Demonstrates ability to identify inconsistencies and inaccuracies in documents and processes, and make corrections as required. Demonstrates attention to detail in applying skills and knowledge.

Communication - Demonstrates highly effective verbal and written communication skills. Must be able to communicate clearly and effectively with all individuals at all levels within and outside of the organization. Able to ask questions in a manner to draw out appropriate and needed information. Demonstrates an ability to assess barriers to effective communication and adapt one's communication based on customer's response. Actively listens to customer's concerns. Demonstrates an ability to contribute to the resolution of a conflict in the event of a miscommunication.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• LMS: 2 years (Required)
• Administrative assistant: 2 years (Required)
• Microsoft Office: 2 years (Required)

Ability to Commute:

• Fort Wayne, IN 46804 (Preferred)

Ability to Relocate:

• Fort Wayne, IN 46804: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $20