Support Staff (busser/runner)

Position Title:

Support Staff

Position summary:

Support staff members support servers and kitchen staff by running food, setting, clearing and re-setting tables, effectively performing “in-service” ongoing table maintenance and adhering to the service standards set forth by Alter management. Support staff are also responsible for adhering to sanitation and safety policies as well as maintaining a clean work environment in accordance with their shiftly duties.

Tasks:

• Deliver food orders from the kitchen to customers’ tables rapidly and accurately
• Act as the contact point between Front of the House and Back of the House staff
• Communicate food issues to chefs, paying attention to priorities and special requests (e.g. food allergies)
• Ensure food is served in accordance with safety standards (e.g. proper temperature)
• Answer guests’ questions about ingredients and menu items
• Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)
• Prepares dining room for patrons by cleaning and setting tables; setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation and safety policies.
• Maintains menu presentation by keeping menus clean; replacing damaged or soiled pages; cleaning chalkboards; lettering specials on chalkboards.
• Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
• Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, bus stations and bathrooms.
• Performs all opening/closing duties as set forth by Alter management.
• Updates job knowledge by participating in staff training opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills:

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking - Talking to others to convey information effectively.
• Coordination - Adjusting actions in relation to others' actions.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• The ability to remain on one’s feet for extended periods in a fast-paced environment.
• The ability to move quickly and with urgency in a fast-paced environment.
• The ability to hold heavy trays above one’s head and move with it through a full dining room.

Attributes:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Must have an awareness of, and desire to embody, Alter’s 5 “best employee characteristics” – commitment, authenticity, passion, integrity and fun.

Experience And Education:

• High School Diploma or equivalent.
• Proper food-handling certificate(s).

Job Types: Full-time, Part-time

Pay: $8.40 - $11.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Night shift

Work Location: In person

Salary : $8 - $11