Assistant General Manager -Trampoline Park

Job Title: Assistant General Manager - San Dimas, California
Location: Altitude Trampoline Park, San Dimas, CA

About Altitude Trampoline Park:
At Altitude, we believe in family fun and celebrating life's best moments together. With parks around the globe, we create an energetic, active, and social space where friends and families experience joy, exhilaration, and growth through play. Whether it's climbing walls, flying on the trapeze, dodgeball, or simply enjoying time together, we're committed to making the world a happier place one jump at a time.

Position Overview:
The Assistant General Manager (AGM) will support and execute all aspects of Altitude's operations, including guest services, food and beverage, team training, and overall park management. Reporting directly to the General Manager, the AGM will collaborate closely to ensure operational excellence, a positive guest experience, and a work culture that reflects Altitude's brand and values. The AGM must be a strategic, motivated leader who is passionate about creating a safe, engaging, and memorable environment for every visitor.

Key Responsibilities

General

• Work with and support the General Manager; assume GM responsibilities in their absence to maintain smooth park operations.
• Coach and develop a large, diverse team through clear written and verbal communication, promoting a positive and cohesive work environment.
• Manage all facets of operations, including inventory, labor, and regular financial reporting, ensuring all activities align with Altitude standards and guidelines.
• Establish and uphold Altitude standards, policies, and expectations, ensuring consistent guest service and operational efficiency.
• Track and oversee facility spending, ensuring all expenses align with park policies.

People Development

• Recruit, hire, and onboard top talent, creating a supportive, growth-oriented workplace where team members are empowered to succeed.
• Ensure team members are trained to meet their job responsibilities and equipped to deliver positive guest experiences.
• Develop team members by establishing profitability goals and rewarding positive behaviors.
• Set and hold high expectations of accountability, celebrating successes and guiding improvements.
• Identify and develop high-potential team members for greater responsibility or promotions within Altitude.

Sales & Financial Performance

• Collaborate with the support center team to implement sales and marketing plans.
• Manage the budget and business plan to meet or exceed financial goals, making adjustments as needed.
• Draft, communicate, and hold team members accountable for individual and departmental goals.

Guest Experience & Safety

• Create an exceptional Altitude guest experience by ensuring superior operations and service.
• Actively seek and respond to guest feedback to inform management and hourly team development.
• Ensure a safe, secure facility for all park guests, maintaining a clean, welcoming environment that aligns with Altitude's brand.

Qualifications & Skills

• Leadership Experience: Prior leadership experience in a similar environment is a plus.
• People Management: Ability to recruit, motivate, develop, retain, and promote top talent.
• Communication Skills: Skilled in effective communication to uphold a positive and productive team culture.
• Adaptability: Operates effectively in a fast-paced, dynamic environment with frequent activity and distractions.
• Physical Requirements: Able to lift and carry over 50 pounds regularly.
• Financial Acumen: Experienced in budget management and financial reporting to meet financial goals.
• Professionalism & Mentorship: Leads by example, fostering a respectful and results-oriented culture.

Why Join Us?

At Altitude, we are dedicated to creating a workplace that values diversity, inclusivity, and equal opportunity. We believe in providing our team members with opportunities for growth, a supportive culture, and a rewarding work environment where they can build meaningful careers.

Join Altitude in San Dimas and help bring joy, playfulness, and wellness to our guests and communities around the world!