What are the responsibilities and job description for the Host/Hostess position at Alto Lakes Golf and Country Club?
Host/Hostess
Skills Requirements
- Assists bussers and servers working as an entire team effort to ensure members/guests have an exceptional experience
- Maintains accurate reservation records
- Ensures floors are cleaned and hokied
- Adjusts to high pressure situations well
- Strong communication skills
- Organizational skills; ability to stay organized in a changing environment
- Utilizes time management skills to complete projects and assignments
- Exhibits the drive to provide exceptional Member service
- Ability to maintain a professional, composed and calm demeanor at all times
Position Requirements
- Greets and acknowledges members/guests immediately upon their arrival
- Greets members with name recognition
- Seats members/guests by escorting them to their assigned table, pulling out chairs, and distributing menus
- Presents menus and engages in polite conversation, creating a personal dining experience
- Promptly informs Servers of member/guest reservation, arrival, and/or tables assignment
- Communicates new table seating promptly with Bussers
- Updates the floor chart continiously
- Collects menus and returns them to the host area
- Cleans menus as needed
- Observes tables and keeps track of clean, dirty, and/or occupied
- Assists in bussing and resetting tables, as needed
- Informs the Department Head immediately of members/guests who are dissastified
- Completes side work as directed
- Answers the phone in accordance to organization’s standards
- Maintains work area in a professional manner
- Responsible for flow of table distribution to service staff members ensuring that table assignments and rotations are fairly distributed
Drug Free Workplace
