What are the responsibilities and job description for the IT Site Manager position at Altria?
Want to oversee the daily operations of our IT support functions at U.S. Smokeless Tobacco Company? If you have a bachelor’s degree along with eight plus years of experience in IT support, we want to speak with you! We are currently seeking an onsite IT Site Manager in Hopkinsville, KY. You will be representing the IT organization, you will act as a strategic business partner, driving collaboration, delivering exceptional service, and ensuring IT solutions align with business objectives. Your role will focus on fostering strong relationships, proactively addressing business needs, and ensuring the seamless delivery of IT services and projects.
You will play a key role in running and optimizing application support, audio-visual systems, desk-side support, and the implementation of IT projects. In addition, the IT Site Manager will lead and develop a team of contractors to ensure that services are delivered efficiently, effectively, and with a high level of customer satisfaction.
What you will be doing:
1. Account Management:
- Serve as the primary liaison to align IT solutions with business goals, ensuring mutual understanding and collaboration.
- Identify business needs and proactively propose IT strategies, tools, and innovations to drive growth and efficiency.
- Build strong relationships with the local business leaders, fostering trust and ensuring IT is seen as a strategic partner.
- Track and report on IT service delivery and project outcomes, ensuring alignment with business expectations.
- Gather feedback from the business to refine IT processes and enhance service quality.
2. Application Support Management:
- Oversee the support and maintenance of business-critical applications.
- Function as the main point of contact for solving application issues, ensuring timely resolution and minimal disruption.
- Coordinate with vendors, internal teams, and partners for system updates, patches, and upgrades.
3. Audio-Visual (AV) Support:
- Lead and support AV equipment and systems, including conference rooms, presentation tools, and video conferencing setups.
- Ensure AV infrastructure is fully operational and address any technical issues related to AV systems.
- Provide user support and training on AV systems.
4. Desk-Side Support:
- Lead the desk-side support team in providing on-site technical support for end users, including solving hardware and software issues.
- Ensure that all end-user devices (laptops, desktops, mobile devices, etc.) are functioning correctly.
- Assist with software installations, updates, and system configurations for end users.
5. IT Project Implementation:
- Oversee the planning, execution, and delivery of IT projects on time and within scope.
- Manage project timelines, resources, and budgets, ensuring alignment with organizational objectives.
- Coordinate with internal teams, vendors, and partners to ensure successful implementation of new IT solutions and technologies.
6. Team Management and Contractor Oversight:
- Lead a team of IT contractors, providing leadership, direction, and support.
- Set clear performance expectations, monitor progress, and provide regular feedback to ensure high levels of performance and service delivery.
- Coordinate contractor schedules, assignments, and ensure adequate coverage during peak periods or absence.
7. Continuous Improvement:
- Regularly assess and find opportunities for improvement in IT support processes and workflows.
- Work closely with other groups and leadership to ensure that IT services meet the needs of the business and end-users.
- Drive IT initiatives to improve efficiency, security, and user experience.
8. Documentation and Reporting:
- Maintain accurate documentation for systems, applications, and support processes.
- Generate and present regular reports on IT support activities, system performance, and project status to leadership.
- Ensure knowledge base and troubleshooting guides are up to date.
We want you to have:
- Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.
- 8 years of experience in IT support, including application support, AV systems, desk-side support, and IT project management.
- Strong leadership skills with the ability to lead and motivate a team, including contractors.
- Excellent problem-solving skills and the ability to work under stress to meet deadlines.
- Knowledge of AV systems, hardware, software, networking, and IT infrastructure.
- Experience in IT project management, including familiarity with project management tools and methodologies.
- Superb interpersonal and communication skills, with the ability build trust and influence stakeholders at all levels, users, contractors, and leadership.
- IT certifications (e.g., ITIL, CompTIA, Microsoft Certified Professional) are a plus.
Preferred:
- Experience working in a manufacturing environment.
- Experience with IT service management tools (e.g., ServiceNow).
- Familiarity with cloud-based applications and systems.
- Ability to provide hands-on technical support across various devices and platforms.
- Knowledge of cybersecurity best practices and ensuring IT infrastructure is secure.
Work Environment:
- On-site position with occasional after-hours work required for critical project implementations or system maintenance.
The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $116,200.00 - $168,400.00.
We deliver a market-competitive, equitable pay with a Total Reward program that includes:
- Annual performance incentive based on individual and company performance
- Competitive Medical, Dental, and Vision insurance to support you and your loved ones
- Flexible Work Environment to include vacation and generous holidays
- Deferred Profit-Sharing Plan (401K) with matching contributions on day 1, including a yearly company contribution
- Paid Paternity and Maternity Leave
- Employee Recognition Awards
- Student Loan Assistance
- To learn more about How to Support you and your Loved Ones, Work-Life Balance, and Invest into your Future, visit our additional benefits at Benefits (altria.com)
This position is not eligible for sponsorship.
Salary : $116,200 - $168,400
