IT Support Specialist

Job Summary
We are seeking a dedicated IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support and assistance to our staff and clients, ensuring that all IT infrastructure operates smoothly. This role requires a strong understanding of computer hardware, software troubleshooting, and network management. The IT Support Specialist will play a key role in maintaining efficient operations within the organization.

Responsibilities

• Cloud Strategy & Hybrid Infrastructure Architecture - the development, implementation, and maintenance of a scalable and secure cloud strategy to meet business needs, designing solutions ensuring high availability, disaster recovery, and scalability while aligning cloud services with organizational goals, and overseeing the transition to cloud environments, ensuring seamless migration of workloads and optimization of cloud resources.
• Infrastructure Operations & Core Systems Management - leading the deployment, configuration, and maintenance of cloud infrastructure, including virtual machines, storage, databases, Active Directory, DNS, and Microsoft hybrid services (Exchange, Office 365), ensuring proper network configurations, including VPNs, VPCs, and subnets, to enable secure and efficient connectivity between systems, and managing performance monitoring, troubleshooting, and continual improvements across both cloud and on-premises systems.
• Security, Compliance, & Risk Management - collaborating with the Management to enforce best practices for identity and access management (IAM), encryption, and data protection, overseeing the implementation of critical updates and vulnerability remediation for on-premises and cloud systems, leveraging cloud automation tools, ensuring compliance with security policies, and participating in cloud security audits, incident response, and risk assessments.

Essential Duties:

• Develop and implement secure, scalable cloud strategies to meet business goals across the Azure platform.
• Oversee the deployment, configuration, and maintenance of virtual machines, storage, databases, and core Microsoft systems.
• Ensure infrastructure security by collaborating with Management on IAM, encryption, and vulnerability management.
• Monitor system performance, availability, and scalability across cloud environments, implementing improvements.
• Ensure compliance with cloud security standards through audits, assessments, and incident response planning.
• Maintain detailed documentation of infrastructure designs, policies, and procedures to support operational efficiency and innovation.
• Triage, Manage, and Resolve any IT support tickets in an efficient and prompt manner

Requirements:

• 3-5 years of experience
• Must have knowledge of Microsoft Azure, Office 365 and Teams
• Preferable to have HIPPA and SOC 2 experience

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Marietta, GA 30068

Salary : $70,000 - $75,000