What are the responsibilities and job description for the IT Support Specialist position at Rocket IT?
IT Support Specialist
Rocket IT Client Services Team - Suwanee, GA - Full Time
At Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team. We’re looking for an experienced, detail-oriented IT Support Specialist who thrives in a fun, fast-paced environment and is enthusiastic about finding solutions to technical issues and helping others succeed.
As an IT Support Specialist, you’ll resolve a wide variety of support requests from Rocket IT clients and employees. You’ll work closely with the rest of the Help Desk team and utilize state-of-the-art remote management tools to provide escalated support to help our clients thrive. The ideal IT Support Specialist candidate is an experienced, organized, and efficient problem solver.
Key Responsibilities
IT Support Specialists must possess three or more of the following industry certifications:
Physical Requirements
The Rocket IT team is comprised of kind, curious, creative problem-solvers who work and play by our values:
Rocket IT Client Services Team - Suwanee, GA - Full Time
At Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team. We’re looking for an experienced, detail-oriented IT Support Specialist who thrives in a fun, fast-paced environment and is enthusiastic about finding solutions to technical issues and helping others succeed.
As an IT Support Specialist, you’ll resolve a wide variety of support requests from Rocket IT clients and employees. You’ll work closely with the rest of the Help Desk team and utilize state-of-the-art remote management tools to provide escalated support to help our clients thrive. The ideal IT Support Specialist candidate is an experienced, organized, and efficient problem solver.
Key Responsibilities
- Help people and organizations maximize IT uptime and performance
- Provide advanced Windows desktop support
- Support and manage cloud, virtual and on-premises servers
- Administer and troubleshoot Office 365
- Resolve networking incidents and recommend network infrastructure improvements
- Assess a variety of escalated client issues and resolve in a timely manner
- Assist and mentor Tier I support staff
- Provision and troubleshoot VPN and other remote access solutions
- Document activities, steps to resolution and process improvements
- 4-year college degree (IT relevance preferred)
- 3-5 years IT support experience
- 1-3 years Windows Server experience
- Proven competency in IP network switches, routers, firewalls
- Other helpful experience: ConnectWise, Cisco, Meraki, and/or SonicWALL products
IT Support Specialists must possess three or more of the following industry certifications:
- CompTIA A , Network , Server , CCNA, or Security
- Microsoft MD-102, MS-102, or AZ-104
- AWS Cloud Practitioner
- ITIL 4 Foundation
Physical Requirements
- Must be able to sit, stand, walk, stoop, kneel, and reach
- Must have visual acuity
- Must be able to lift up to 25 pounds
The Rocket IT team is comprised of kind, curious, creative problem-solvers who work and play by our values:
- Connect with People - We develop meaningful connections with clients, coworkers, and our community.
- Be Passionate Stewards - We help clients use technology to its greatest potential, and we’re good stewards of their trust and resources.
- Find a Better Way - We find joy in challenges and celebrate progress and innovation.
- Have a Blast! - We love what we do, and we foster an authentic, supportive, and collaborative environment.
- 10 PTO days
- Paid holidays: 7 observed holidays per year plus 2 floating holidays
- Company sponsored health insurance
- Long and short-term disability
- Simple IRA plan with company match
- Gym reimbursement
- Cell phone stipend
- Training support and incentives for continued education