Client Support Analyst (Hybrid)

Job Category:

Pay Grade Range:

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Job Summary:

Altus Group is currently looking for a new Client Support Analyst to join our Tysons, Virginia office. We are looking for someone with excellent organizational skills, including high attention to detail and ability to multitask in a fast-paced environment, prioritize assignments to meet deadlines under pressure. In this role you will be responsible for the collection, organization, scanning, and accurate input of data into company systems, as well as help provide day-to-day administrative office support.

Key Responsibilities:

• Organize client deliverable schedules: includes requesting appraisal bids, keeping timing calendar, maintaining invoice lists, and corresponding with external appraisers to ensure timely receipt.

• Upload data and maintain working knowledge of internal Argus ValueInsight and DataBridge system for uploading and downloading information and scheduling assets

• Ad Hoc Data Extraction: extracting key data points out of Argus Enterprise quarterly to be used for benchmarking of valuation metrics by internal staff and clients.

• Thoroughly review appraisal data, such as values, discount rates, etc.

• Scheduling appraisals in Argus ValueInsight (valuation management software), requesting appraisal bids, keeping timing calendar, maintaining invoice lists, and corresponding with external appraisers to ensure timely receipt of appraisal reports.

• Analysis or Report Production: additional analysis on sale comparables, income and expenses and any other support Analysts may need during the quarterly process.

• Download data out of database systems and Argus cash flow models and learn to spot check certain key data points.

• Assist with invoicing clients

• Ordering supplies or other items for the office, and maintaining and organizing the office

• Meeting and event research and planning (such as Altus Cares, office holiday party, quarterly team events)

Position Requirements:

• Intermediate in MS Office Suite, including Word, Excel, PowerPoint, and Outlook;

• Detail oriented with strong organizational skills

• Ability to prioritize and meet deadlines

• Ability to work in a fast past, deadline driven environment

• Excellent time management skills

• Familiarity with General Office Equipment (phone system, photocopying, faxing, scanning, etc.)

• Motivated, conscientious, & highly organized individual

• Problem solver who can effectively prioritize to manage deadlines and can work collaboratively with multiple departments

• Excellent oral and written communication skills

• Able to work both individually and within a team environment

• Strong sense of integrity and accountability

#Hybrid

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at accessibilityusa@altusgroup.com or 1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.