What are the responsibilities and job description for the Customer Service Representative position at Aludec USA?
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Job Summary:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Prior experience in a manufacturing environment is preferred. Prior customer service experience desired.
Duties/Responsibilities:
- Receive and enter all customer orders
- EDI Management-Ensures proper running of MRP and resolves issues with customers and internally
- Main customer contacts
- Effectively communicates all changes in releases to the scheduling dept. for analysis and resolution
- Advise management on concerns in meeting customer on-time delivery
- Daily customer portal management
- Respond to large amounts of incoming emails
- Other duties as assigned by the manager
Education and Experience:
- 2 years of customer service experience, with preference given to those with a manufacturing background
- Strong MS Excel experience is required
- Some proven customer support experience or experience as a client service representative
- Experience with CRM systems and practices
- Customer orientation and capacity to adapt/respond to different types of characters
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
This is an ONSITE role, remote work is not available.
Benefits:
Eligible after 60 days; Health, Dental, Vision, STD, LTD, Life Insurance, and 401K
Full Time:
ONSITE REQUIRED
1 OPENING:
Monday to Friday - 5:00 AM to 1:30 PM or 5:30 AM to 2 PM
8 working hours per day, not including your 30-minute unpaid lunch break.
