What are the responsibilities and job description for the Global logistics and Customer Service Specialist position at Alura Animal Health & Nutrition?
Description
- Provide a variety of operational and logistics duties, including procurement, inventory management, vendor management, inbound/outbound logistics, and customer service.
Responsibilities
- Responsible for following up the orders from the source to the US warehouse, tracking inventory levels, keeping the system updated, and coordinating the shipments between customer and logistics operators
- Reviews logistics processes and procedures, identifies, recommends, and implements improvements to maximize delivery efficiency while minimizing costs
- Manages import and export documentation, including customs compliance, tariff codes, shipping declarations, and certificates of origin to ensure adherence to international trade regulations
- Maintains databases of logistics and trade-related information, including vendor and carrier performance.
- Liaises with freight forwarders, customs brokers, and shipping carriers to optimize import/export logistics and resolve shipment delays or issues
- Reviews and analyzes transportation costs, parts procurement and delivery processes, inventory issues such as back orders, and other fulfillment metrics
- Responsible for keeping updated the inventory report, sales reports, and outstanding reports in coordination with Operations and Finance
- Responsible for customer services (documentation and registration, Orders management, invoicing, and communication)
- Supports the commercial team in operational tasks that accompany the sales, such as invoicing, shipment scheduling, and accounts receivable.
- Monitors warehouse facilities to evaluate inventory transactions such as receiving, storage, shipping, and inventory integrity
- Ensures the timely delivery of products while mitigating potential delays or disruptions.
- Assists the team with administrative tasks, including travel arrangements, expense management, scheduling appointments, and maintaining records.
- With the support of finance and sales management, keep track of outstanding payments from customers
- Performs other related duties as assigned
Education and experience
- Bachelor's degree in supply chain management, industrial engineering, or related field required
Years of experience: At least 3 years of experience in logistics and customer service
Technical Skills:
- Extensive knowledge of shipping and distribution channels
- Excellent analytical and problem-solving skills
- Excellent written and verbal communication skills
- Service-oriented and able to resolve customer issues
- Proficient with computer-based management systems for inventory control, shipping operations, and fulfillment services
Experience:
- Previous experience in the logistics field required
- Previous experience in customer service (preferred)
Location:
Raleigh-Durham, NC
Salary : $70,000 - $100,000