Personal Computer Support Technician

McCallie Associates, Inc. a company of Alutiiq, LLC has an opening for a Personal Computer (PC) Support Technician in the Washington DC area. The PC Support Technician will provide comprehensive IT support across Department of Defense or Government Agency Enterprise NIPR and SIPR Networks.

The PC Support Tech will be responsible for diagnosing and resolving hardware, software, and network issues, as well as ensuring users are proficient with basic system operations. This position requires hands-on experience with a variety of IT support tasks and the ability to manage and transport equipment as needed.

Required Qualifications and Experience:

• Five years of IT support and Helpdesk experience supporting users on a Department of Defense or Government Agency Enterprise NIPR and SIPR Network-Experience in backup, recover and data restoration from workstations for customers during upgrades or when problem with the system is diagnosed
• Demonstrated experience simulating user problems to resolve operating difficulties-The ability to provide direct end user assistance to include familiarizing users with basic software, hardware, and peripheral device operation.
• The ability to provide direct end user assistance to include familiarizing users with basic software, hardware, and peripheral device operation. Effectively use approved diagnostic tools to diagnose network connectivity issue as well as image, copy and configure systems for deployment.
• Experience with install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop/laptop system hardware and software, mobile devices and peripheral
• The ability to lift, push and transport equipment weighing up to 50 pounds

Required DoD 8570 Level IIIT Certifications:

• A AND
• Security AND-
• Microsoft 365 Certified Modern Desktop Administrator Associate Certification

Preferred Skills:

• Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification preferred.