What are the responsibilities and job description for the Community Outreach Coordinator position at Always Best Care Senior Services - Delaware?
The Community Outreach Coordinator is responsible for informing the public & community of Always Best Care. This position makes receives and makes calls, handles customer service issues and develops relationships with possible clients, vendors, etc.
Responsibilities
- Provide information and education to healthcare professional, facilities, organizations, and consumers regarding services offered.
- Maintain an in-depth knowledge of the community, healthcare facilities and referral sources appropriate for our Home Care Services.
- Develop and maintain relationships with discharge planners, case managers, social workers, physicians, and other healthcare professionals that utilize Home Care services by regularly conducting sales visits to those referral sources to assist them in identifying those appropriate for services.
- Tracking Key performance indicators (sales goal vs actual)using company metrics and adhoc reports
- Work with other team members and manager to develop Marketing strategy
- Responsible for following up on all business leads
- Making routine visits to established, pending and cold calls (current referral list will be made available to this candidate)
- Responsible for stats, trends, and updates (for routine Staff meetings, and on-call, adhoc or as needed)
- Monitoring, updating, and editing Contact Data-base
- Work with administrative assistant to edit and distribute monthly Franchise newsletter (template provided by Franchisor)
- Perform in home assessment and complete Start of Care forms for new clients - as needed
- Represent Team Greene- ABC at monthly/weekly Networking meetings, Marketing events and in-services
- Maintain company standard of professionalism at all promotional events.
- Be prepared to participate in marketing budget discussions (expenditures, advertising, and new initiatives)
- Hands on involvement in a variety of marketing logistics, including event production through booth scheduling, collateral coordination, and notification to the executive assistant of any needed ordering.
- Report pertinent information regularly to Business Manager on daily activities, and discuss strategy to obtain new business
- Measure effectiveness and produce reports of accomplishments and business impact.
- Perform Start of Care cases
- Other duties as assigned
Qualifications
- Bachelors degree in Marketing, Communications, or Healthcare Administration from four-year accredited college or university or a minimum of 1 to 5 years in a B2B, or Healthcare environment.
- Minimum of one-year health care experience in a sales/marketing role preferably home health, hospice, or a related industry.
