What are the responsibilities and job description for the Non-Medical Homecare Supervisor position at Always Best Care Senior Services - Milford Office?
Looking for a next step in your career as a CNA? Passionate about helping seniors? This is a rare opportunity to leverage all your great skills as someone who has worked with seniors in their homes! We are in need of a field supervisor for our growing non-medical homecare company. Our ideal candidate has at least 5 years experience working with seniors in their homes, has great communications skills and enjoys coaching and mentoring other aides so we can deliver the best care to our clients. The job includes :
Customer Quality Assurance
- Conduct weekly client visits to ensure up-to-date care plans are on file and effectively communicated among all appropriate parties.
- Ensuring that clients are satisfied with Always Best Care.
- Troubleshoot any caregiver or client issues or concerns - including helping out when extra services may be needed.
- Conduct agency’s Start of Cares (SOC) and new caregiver introductions.
- Provide feedback on client needs and personality, as well as caregiver performance and personality to scheduling staff with the goal of improved caregiver matchups with clients.
- Fully manage Veteran clients, coordinating authorizations and care plans with the VA case managers.
Caregiver Coaching and Support
Client Assessments & Administration
On-call and Fill-in Duties
Scheduling Support
Caregiver Training & Marketing Duties
Other Duties
Backstop and assist as needed other office functions, including sales and marketing. It is especially important that information be managed carefully with referral sources and that this position works closely with Always Best Care’s sales and marketing function to provide feedback to social workers, nursing liaisons and other staff with whom we coordinate care and from whom we get referrals.
Skills and Attributes
Must be a Connecticut state-certified nurses’ assistant with extensive homecare experience, or an LPN with homecare experience. Solid communications skills, computer savvy, able to communicate effectively via text, ability to multi-task, extremely detail oriented, fast keyboarding skills, honest & trustworthy, positive attitude, comfortable working unsupervised. Prior experience as a caregiver and scheduler for homecare agency strongly preferred.
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