What are the responsibilities and job description for the ADMINISTRATIVE SPECIALIST position at Always Best Care Senior Services?
Always Best Care : We are a compassionate agency dedicated to supporting clients, families, and caregivers in providing the best in-home care services. We are currently seeking an organized and detail-oriented Administrative Specialist to coordinate all communications between the agency, clients, and visitors. If you thrive in a dynamic environment and enjoy helping others, we want to hear from you! Job Summary : The Administrative Specialist plays a crucial role in ensuring smooth communication between the agency and visitors, whether over the phone or on-site. You will provide general information to clients and internal employees while performing a variety of clerical and administrative tasks to support our team. Key Responsibilities :
- Answer, transfer, and place calls and emails, maintaining detailed communication logs.
- Welcome and direct visitors and clients.
- Assist the Scheduler in organizing caregivers' shifts daily.
- Respond to inquiries from clients, prospective clients, vendors, applicants, and caregivers.
- Handle and organize all incoming and outgoing mail and packages.
- Provide general information and forms to visitors and ensure completed forms are forwarded appropriately.
- Provide clerical support to the Recruiter by managing applicant leads.
- Train new employees on caregiving techniques.
- Travel to client locations to assist with caregiver introductions, supply deliveries, and obtain field documentation as required.
- Maintain and update caregiver files to ensure documentation accuracy.
- Act as a liaison for client updates, issues, and progress.
- Comply with safety and infection control protocols. Qualifications :
- Education : A high school diploma or GED is preferred.
- Experience : A minimum of three years of caregiving experience is preferred.
- Bilingual in English and Spanish Skills :
- Strong communication skills, both written and verbal.
- Proficiency in Microsoft Office and other general computer skills.
- Ability to apply basic mathematical concepts.
- Valid driver's license and willingness to travel (up to 50% of the time). Certifications : CNA certification and EMT training are preferred but not required. Key Competencies :
- Attention to Detail : Ability to manage multiple tasks, prioritize effectively, and create detailed action plans.
- Service Orientation : Actively seeking ways to assist clients and team members.
- Teamwork : Effective collaboration with coworkers and ability to build strong working relationships.
- Time Management : Strong organizational skills with the ability to meet deadlines.
- Physical Demands and Work Environment :
- The position requires sitting for prolonged periods while using a computer.
- Must be able to lift up to 25 pounds occasionally.
- Exposure to bodily fluids and common household cleaners is expected 25% of the time.
- Personal protective equipment is required during interactions with clients. Why Join Us? Make a positive impact on clients and their families, be part of a supportive and dedicated team, and have the opportunity to grow within the organization! Job Type : Full-time Pay : $14.00 - $16.00 per hour Expected hours : 40 per week Schedule :
- 8-hour shift
- Day shift
- Monday to Friday
- Morning shift Work Location : In person
Salary : $14 - $16
