What are the responsibilities and job description for the Amenity Access Specialist position at Alys Beach?
A TOWN WHERE EVERY DETAIL, FROM VISION TO EXECUTION, MAKES LUXURY SEEM SIMPLE.
Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation and retail amenities and experiences, vacation rentals and several signature annual events. With our purpose driven by excellence in accountability, commitment, integrity, passion, respect and unity, our employees are the foundation behind the beauty and design of Alys Beach.
Alys Beach offers an industry leading compensation plan, medical/dental/vision benefit plans beginning on day one.
Alys Beach is in the early stages of town building. Our purpose is to evolve along with your family, maintaining the timeless traditions of sustainability and the highest standards of design and construction. Come join us in creating a special place to live, visit, relax, and play.
Job Summary
Alys Beach is seeking a Guest Services, Amenity Access Specialist who will be responsible for guest and homeowner amenity access credentials. This position will implement and maintain a service philosophy that adheres to the Alys Beach brand.
Job Responsibilities
- Greet and welcome owners and guests in accordance with the Alys Beach service standards
- Maintain professional telephone etiquette and correspondence via email with owners and guests
- Create, maintain, and record amenity access credentials using Jonas computer system to ensure authorized guests or owners have appropriate access to the amenity outlets within existing amenity access usage policies
- Encode amenity access cards to allow authorized owners and guests to open RFID gates to the amenity outlets
- Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
- Establish and maintain good communication and teamwork with fellow employees and other departments within Alys Beach
- Develop relationships with owners and guests to provide personalized service
- Cross-train to learn all Amenity Access Attendant Functions to offer the highest level of Guest Service.
- Adhere to all service standards for department
- Perform all duties assigned by Supervisor or Manager
- Participate in and support Resort and company efforts toward sustainability and environmental initiatives as part of the company program
- Maintain cleanliness of office and workstation
Job Requirements
- High school diploma or GED
- Ability to perform basic math functions
- Excellent verbal and written communication skills
- Ability to work a flexible schedule including nights, weekends, and holidays
Essential Job Functions
- Thorough understanding of Alys Beach amenity usage polices
- Encode amenity access cards to allow authorized owners and guests to open RFID gates to the amenity outlets
- Extensive use of Microsoft Office suite of products
- Maintain proper operation of telephones and email correspondence while adhering to the Alys Beach service standards using clear, concise and professional grammar
- Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
- Develop relationships with owners and guests to provide personalized service
- May require lifting of up to 30 pounds
- Requires sitting for long periods of time in an office environment
Preferred Skills
- Experience in a luxury resort environment
- Experience in customer service positions
- Experience in time management skills including follow-up procedures
- Knowledge of Alys Beach and local area
- Knowledge of Jonas & Maestro computer systems
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
