Director of Family Services

Position Overview

The director of Family Services or better known as the Director of ID Locator Services is responsible for executing the organization's commitment to ensuring a safety net around patients and caregivers every day. This position provides leadership, oversight, and coordination of all ID Locator services, ensuring the effective delivery of these services to patients, caregivers, and communities. The Director will manage a dedicated team, maintain operational excellence, and oversee the critical communication and coordination in the event of an elopement. The Director will also serve as a key liaison with various stakeholders, including SafetyNet Tracking Systems, law enforcement, and community partners.

Key Responsibilities

• Organize, coordinate, and manage ID Locator caregiver and patient files.
• Ensure databases are properly updated and aligned with service goals.
• Oversee the flow of incoming referrals, determining urgency and equipment disbursement needs.
• Ensure the functionality of the ID Locator Services in compliance with contracted agreements.
• Direct and manage ID Locator Coordinator(s) and other designated staff.
• Provide training, guidance, and ongoing support to ensure exceptional customer service.
• Provide service overview and orientation to newly hired staff within their respective territories.
• Manage the procurement, sustainment, and distribution of ID Locator equipment and supplies in collaboration with the department.
• Maintain an inventory of equipment and supplies to ensure timely disbursement and availability.
• Serve as the primary point of contact for communications with SafetyNet Tracking Systems, law enforcement, and caregivers during an elopement event.
• Provide timely updates and follow-up communication with staff and caregivers regarding locator services and status.
• Ensure the coordination of service delivery, including backup support when necessary.
• Maintain accurate and up-to-date records of inactive/active patients in ID Locator Services.
• Regularly update forms, department documents, and policies/procedures.
• Enter and maintain data in various systems (Excel, Word, ECW, SAMIS, etc.) with precision and integrity.
• Support ongoing relationships with community partners and key stakeholders.
• Educate committee members and staff on the service’s mission and impact.
• Work with the Grants Department to provide necessary information for funding reports and deliverables.
  
  

Qualifications

Education: Bachelor’s degree in Healthcare Administration, Social Services, or a related field (Master’s degree preferred).

Experience: Minimum of 3-5 years of experience in a healthcare-related leadership role, preferably in patient care, service coordination, or community-based services.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication skills, both verbal and written.
• Proficient in database management, data entry, and reporting tools (Excel, Word, SAMIS, etc.).
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Experience in emergency management, public safety, or related fields is a plus.
• Ability to build and maintain relationships with community partners, law enforcement, and other stakeholders.
• Ability to respond to emergency situations related to locator services.
• Availability to assist with community outreach and training sessions as needed.
• Ability to travel within designated service areas as needed.
  
  

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Join our team and make a meaningful impact on the lives of those affected by Alzheimer’s disease and other dementia-related conditions.