What are the responsibilities and job description for the Front Desk Agent position at AM Hotels LLC?
Job Summary
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional guest services, ensuring a smooth check-in and check-out process, and maintaining the overall front desk operations. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Must know PEP
- Manage the check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations and cancellations using hotel management software.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Answer phone calls promptly, demonstrating excellent phone etiquette while assisting callers with inquiries or reservations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
- Maintain an organized front desk area, including managing paperwork and guest files.
Qualifications
- Previous experience in hospitality management or front desk operations is preferred.
- Knowledge of hotel management systems is a plus.
- Strong customer service skills with the ability to handle challenging situations calmly and effectively.
- Excellent communication skills, both verbal and written.
- Familiarity with phone systems and handling multiple calls simultaneously.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A passion for providing outstanding guest services in a hotel environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overnight shift
- Weekends as needed
Ability to Commute:
- Austin, TX 78753 (Required)
Ability to Relocate:
- Austin, TX 78753: Relocate before starting work (Required)
Work Location: In person
