What are the responsibilities and job description for the Client and Outsourcing Support Administrator position at Amalgamated Bank of NY?
Amalgamated Bank is seeking a Client and Outsourcing Support Administrator to support the Trust Middle Office in working with the Bank’s outsource partner, FIS, providing trust and custody services. This role will provide support and assistance to Trust Middle Office employees using the FIS technology implemented for this process, including their inquiry, reporting and input software.
By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.
Essential Job Functions:
- Submit various requests to FIS, including password resets for the Bank’s online portal for Trust clients
- Assist the manager working with FIS and their different systems, partners and suppliers, including systems for inquiries and instructions, custody reports as well as their corporate actions, fund accounting, print services, performance, withholding tax, and pricing file systems and vendors
- Monitor SLA’s (service level agreements) and KPI’s (key performance indicators) with FIS. Assist manager with reviewing reports to make sure that all global custody and investment management processes meet the contractual SLAs and KPIs
- Review and distribute information about changes and upgrades to FIS software
- Submit request for new client accounts and portfolios, including affiliations, including proxy, corporate actions and other affiliations. Submit requests for portfolios to be added to or removed from securities lending
- Assist the Client and Outsourcing Support Manager with the review of the FIS statement tracker report and anticipated statements, determine which statements need to be held and statement frequency, statement production date, investigate missing prices for statements, and generate quarterly MEPT and annual statements
- Assist the Department Manager with filing reporting with appropriate agencies, including submitting 5500 schedule C reporting for client statements
- Assist with the production and review of tax reporting to clients and the IRS and file withholding reports with the IRS
- Review corporate actions and income as processed by FIS. Monitor remaining fund in for accounts that are closing
- Support the implementation of new service and processes provided by FIS, either through new solutions or by updates and changes to existing software
- Assist the Trust Outsourcing Services manager with the fee billing process, including fee billing set up, the review of fee billing schedules, defining the fee billing calendar, and the review of actual fee billing and fee projections
- Comply with existing operating policies and procedures
- Provide general support to the Trust Client and Outsourcing Support Manager in researching and resolving customer inquiries and other daily activities
- Ability to provide reasonable coverage and backup for teammates/colleagues including those on cross functional teams during planned and unplanned time off
- Perform various administrative duties as directed by management
Knowledge, Skills and Experience Requirements:
- Bachelor’s degree or equivalent experience
- Excellent analytical skills
- General knowledge of securities industry’s policies and procedures
- Comprehensive knowledge of the global custody industry
- Good oral, written and interpersonal skills
- Excellent knowledge of computer software applications (MS Word, Excel, Access)
Our job titles may span more than one career level. The starting base salary for this role is between $42,000.00 – $51,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
Salary : $42,000 - $51,000
