Front Desk Clerk and Tour Guide

About us

Amargosa Opera House, Inc. is a 501(c)(3) non-profit organization whose goal is to preserve and share the rich history of Death Valley Junction and Marta Becket with all those who visit the area. We are a hotel, but also a registered historical building that some would even consider a living museum. The age and history of our property coupled with our location at the edge of Death Valley National Park makes for a one of a kind guest experience for our patrons.

As a front desk clerk you will be our hotel guests' first point of contact and manage all aspects of their accommodation- so a friendly, welcoming personality is a must. Our front desk agents also double as tour guides for the late, great Marta Becket's hand-painted Amargosa Opera House. Ultimately, you will help to create a pleasant and memorable stay for our guests.

Main Duties & Responsibilities:

· Provide excellent guest service at all times

· Greet visitors and guests

· Give daily scheduled tours of the Amargosa Opera House

· Sell merchandise from the Gift Shop

· Check-in hotel guests, oversee check-out

· Answer all phone calls and manage phone reservations

· Manage online reservations and respond to email inquiries

· Work with Square point-of-sale system

· Provide local area information to our in-house guests and the general public

· Fulfill requests from guests i.e. providing extra towels, refreshing coffee station

· Keep the work environment and clean and tidy, sanitize common areas

· Be willing and prepared to help out occasionally with housekeeping duties

· Adhere to the AOH, Inc. Employee Handbook, policies & procedures

Skills and Job Requirements:

· Friendly and welcoming

· Have a positive and professional attitude

· Attention to detail and customer focus

· Self-motivated and shows initiative

· Good verbal and written communication skills

· Dependable and punctual

· Basic computer skills and knowledge of software including Microsoft Office, Apple Mail, Chrome, Adobe Acrobat, etc.

· Be available to work weekends and holidays

· Team-oriented

· Demonstrate excellent customer service skills

· Trustworthy and honest

· Able to stay productive when it's slow

· Comfortable with international clientele

· Able to easily follow directions

· Capable of efficiently executing tasks independently

· Flexible and easy-going

· Fluent in English

· Must have reliable transportation

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Expected hours: 30 – 35 per week

Application Question(s):

• Are you 18 years of age or older?
• Do you have reliable transportation?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: Multiple locations

Salary : $16