What are the responsibilities and job description for the Host position at Amaterra?

Amaterra -

Amaterra is coming to Bend! Our first location opened in Portland, Oregon, in 2022 and quickly became Portland’s premier destination for wine, elevated casual dining, and unforgettable events and celebrations. We are making our mark in the winery and hospitality industry, shattering records, and earning top accolades.

With our wines receiving high praise from Wine Spectator James Suckling and other top critics, Amaterra has established itself as a leader in the fine wine industry. Our commitment to quality, innovation, and sustainability allows us to craft extraordinary wines that highlight the unique terroir of the Willamette Valley and Columbia Valley / Walla Walla region. Soon, Amaterra ’s warm and inviting hospitality will serve historic downtown Bend.

Amaterra has been featured in National Geographic, Sunset Magazine, Forbes, and countless others. We have been honored as the #2 restaurant in Portland for two years and the #3 winery in America for hosting weddings. We are excited to bring our version of relaxed but refined hospitality to Bend . We seek enthusiastic , hospitality-driven professionals to join our team as we launch this exciting new venture. If you thrive in an environment where creativity, hospitality, and craftsmanship take center stage, we invite you to be part of something truly special.

The Host is the restaurant's first impression and sets the tone for guests' experiences. You will answer phones, take reservations, and seat guests. The Host is also responsible for wishing guests farewell and inviting them to return .

Our Ideal Candidate :

Pr evious Host experience at a high-end premium restaurant or establishment
Strong people skills to engage positively with management, staff, members, and the public.
Experience with Tock, Toast , and Wine Direct is preferred but not required .
Demonstrated reliability, punctuality, and professionalism.
Excellent communication skills.
Strong organizational and multi-tasking capabilities.
Ability to manage stress and maintain composure.
Problem-solving aptitude.
Proficiency in Microsoft Office 365 .

Position Responsibilities :

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport , and assisting with restaurant service .

Seat guests and manage special requests consistently with table seating guidelines and availability .

Maintain a prominent appearance in the restaurant during the entire shift by remaining at the retail / cashier station and periodically circulating through the restaurant to assist servers, respond to any customer requests , and assess the efficiency of the operation for management .

Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning , and side work duties .

Check the proper set-up of tables and seating before opening.

Exhibits a professional appearance and always maintains a friendly, cheerful, and courteous demeanor.

Manage the wait list : record guest names and numbers at parties , provide estimated waiting time, answer phones, and manage the restaurant reservation system .

Inspect tables for proper presentation and completeness .

Protect establishments and guests by following sanitation, safety, and alcohol beverage control policies.

Keep kitchen staff informed by noting the timing of meal progression.

Respond to additional patron requirements by inquiring about needs and observing the dining process.

Concludes dining experience by acknowledging the choice of restaurant and inviting guests to return .

Maintain sanitation and cleanliness per Amaterra and Oregon state health guidelines.

Performs general cleaning tasks using standard cleaning products assigned by the supervisor to adhere to health standards.

Perform other duties and responsibilities as requested , e.g., special guest requests.

BENEFITS :

We offer a competitive compensation and benefits package to our team members who work 30 hours per week which includes :

Paid time off

Health, dental, and vision insurance plans for employees and eligible dependents

401K w / Match

Health care, dependent care, and commuter Flexible Spending Accounts

Employee Resource Program

Supplemental insurance options

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.

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