What are the responsibilities and job description for the Customer Support Engineer position at AMAX?
*Salary: $80,000 - $120,000 annually*
As a Customer Support Engineer, you will be the first point of contact for our customers, providing technical support and troubleshooting assistance via phone and email. You will play a crucial role in ensuring customer satisfaction by resolving issues related to our x86 hardware products and IT solutions.
Key Responsibilities:
- Provide expert technical support for x86 computer hardware, including servers, GPUs, and networking equipment.
- Troubleshoot and resolve issues related to server performance, hardware failures, and network connectivity.
- Assist customers with Infiniband and switch configurations.
- Guide customers through the deployment and management of clusters.
- Manage and troubleshoot Linux systems and configurations.
- Create and use scripts to solve issues and help customers debug problems.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Document customer interactions and technical solutions accurately in the support database.
- Continuously update knowledge base articles to reflect new solutions and best practices.
- Maintain a high level of customer satisfaction by providing timely and effective support.
- Travel to customer sites for deployment or troubleshooting as needed.
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Proven experience in a technical support or engineering role, preferably in the IT hardware industry.
- Strong knowledge of x86 hardware architecture and server components.
- Experience with GPU configurations and troubleshooting.
- Familiarity with Infiniband technology and switch management.
- Solid understanding of network switch and router configurations.
- Proficiency in Linux system management and troubleshooting.
- Strong scripting skills (e.g., Python, Bash) for automation and debugging purposes.
- Excellent problem-solving skills and attention to detail.Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Willingness and ability to travel to customer sites as needed.
- Certifications such as CompTIA A , Network , or similar are a plus
- Experience with rack-level integration or testing.
- Experience in data center deployment or working with data centers.
- Able to lift server up to 40LBs
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Flexible spending account
- Commuter benefits
- Disability insurance
We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6 coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!
About AMAXEstablished in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale. To learn more about AMAX’s advanced AI solutions, visit amax.com.
Join UsBecome part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we’ll push the boundaries of what’s possible in the hardware industry.
AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.
Salary : $80,000 - $120,000
