What are the responsibilities and job description for the Customer Support Engineer, AI position at Recruiting from Scratch?
Who is Recruiting from Scratch :
Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.
https : / / www.recruitingfromscratch.com /
Innovative AI Development Platform Seeks Customer Support Engineer
About Our Client Our client is a venture-backed, rapidly growing technology company revolutionizing the AI development landscape. Their platform enables developers to build and evaluate world-class AI products with unprecedented efficiency. As a well-funded startup backed by top-tier investors, they're changing how engineers approach AI development and testing.
What You Will Do
- Serve as a technical product expert for developers at the forefront of AI innovation
- Partner with leadership to establish and deliver exceptional customer support processes
- Diagnose and resolve complex technical issues while managing multiple priority customers
- Identify patterns in customer feedback to drive product improvements
- Shape and enhance technical documentation to optimize the developer experience
Ideal Candidate Background
Preferred Qualifications
Compensation & Benefits
This role is based in San Francisco, CA and requires in-office presence.
Our client values diversity and welcomes candidates from all backgrounds. We partner with employers committed to equal opportunity practices.
Salary : $150,000 - $200,000
