What are the responsibilities and job description for the Customer Support Engineer, AI position at Recruiting from Scratch?
Who is Recruiting from Scratch :
Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.
Innovative AI Development Platform Seeks Customer Support Engineer
About Our Client Our client is a venture-backed, rapidly growing technology company revolutionizing the AI development landscape. Their platform enables developers to build and evaluate world-class AI products with unprecedented efficiency. As a well-funded startup backed by top-tier investors, they're changing how engineers approach AI development and testing.
What You Will Do
- Serve as a technical product expert for developers at the forefront of AI innovation
- Partner with leadership to establish and deliver exceptional customer support processes
- Diagnose and resolve complex technical issues while managing multiple priority customers
- Identify patterns in customer feedback to drive product improvements
- Shape and enhance technical documentation to optimize the developer experience
Ideal Candidate Background
Preferred Qualifications
Compensation & Benefits
This role is based in San Francisco, CA and requires in-office presence.
Our client values diversity and welcomes candidates from all backgrounds. We partner with employers committed to equal opportunity practices.
Salary : $150,000 - $200,000
