What are the responsibilities and job description for the Cloud Infrastructure Support Engineer position at Amazon Data Services, Inc.?
Responsibilities
- Operate and maintain mechanical, electrical, generator, and fire/life safety equipment within the data center
- Troubleshoot facility equipment and rack-level events within internal SLAs
- Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
- Provide support to Data Center Operations technicians
- Perform root cause analysis of equipment failures
- Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log to include but not limited to temperatures, voltages, currents, etc.
- Utilize internal CMMS to manage building workflows and spare part inventory
- Supervise contractors who perform servicing or preventive maintenance
- Respond to off hour emergency calls per on call rotation for any one of the region's sites
- Fully comply with all physical security procedures and policies
- Drive innovation while reducing operational costs in the facilities
