What are the responsibilities and job description for the Infrastructure and Cloud Support Specialist position at Beveridge & Diamond PC?
Job Description
Job Description
Description :
The Infrastructure and Cloud Support Specialist will support the seamless operation, optimization, and security of Beveridge & Diamond P.C.’s cloud and infrastructure environments. This role focuses on troubleshooting and supporting technologies like Cato Networks SASE, Microsoft Azure, Microsoft 365, Microsoft Defender, Microsoft Intune, VMware ESXi and Horizon, Cisco switches and access points, and Pure Storage. The position provides growth opportunities for developing expertise in infrastructure, cloud management, and legal applications like iManage and Intapp. This role is ideal for a motivated problem-solver eager to expand their technical knowledge and contribute to critical IT operations.
Key Responsibilities :
Cloud and Infrastructure Support
Provide hands-on troubleshooting and support for Microsoft Azure, Microsoft 365, VMware ESXi, and other cloud environments.
Manage and monitor network components, including Cisco switches and access points, ensuring optimal performance and uptime.
Maintain and support Pure Storage systems, ensuring data reliability and accessibility.
Security and Compliance :
Assist in implementing and maintaining security measures using Microsoft Defender and Microsoft Intune to safeguard endpoints and data.
Support security policies and compliance standards, contributing to the firm’s ISO 27001 alignment and Zero Trust initiatives.
Monitor for security anomalies and assist in remediating threats across the network and cloud environments.
Network Management :
Support Cato Networks SASE operations, ensuring secure, efficient, and high-performing connectivity for remote and on-premises environments.
Proactively monitor and resolve network performance and security issues to meet or exceed SLAs.
Monitoring and Automation :
Utilize tools like LanSweeper to monitor system health and performance, addressing potential issues proactively.
Participate in automation initiatives to streamline routine tasks, such as scripting with PowerShell.
Professional Development and Collaboration :
Shadow senior engineers in disaster recovery strategies, including backup testing and business continuity planning.
Assist in planning and executing cloud migration and optimization projects under senior team members’ guidance.
Document infrastructure changes, troubleshooting guides, and operational processes to enhance team knowledge and efficiency.
Requirements :
Proven experience in a technical support role, with a focus on troubleshooting cloud or infrastructure systems.
Familiarity with Microsoft Azure, Microsoft 365, VMware, and Cisco technologies.
Strong problem-solving skills and a proactive mindset.
Excellent communication skills for conveying technical information to technical and non-technical stakeholders.
Willingness to learn and pursue relevant certifications, such as Microsoft Certified : Azure Fundamentals or equivalent.
Preferred Skills :
Experience with Microsoft Intune, VMware Horizon, and Pure Storage.
Familiarity with Cato Networks SASE or similar SD-WAN platforms.
Understanding of legal-specific applications like iManage and Intapp.
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