What are the responsibilities and job description for the Flow Lead CFH, Central Flow - Central Ops position at Amazon?
DESCRIPTION
This role is based out of Tempe Arizona at AZA3 and is not a virtual role. This position will require you to be in office full time as of January 1st 2025.
This position requires site visits as needed
The Amazon Central Operations team is seeking Flow Leads with a proven track record of driving results to join the growing team supporting Site and Flow Operators in achieving robust operational outcomes within our fulfillment centers. Flow Leads hold various roles within Central Flow. All roles include curating flow plans for assigned sites across North America. Central Flow Flow Leads will be responsible for partnering with operators within various processes to optimize network fulfillment workflow. We prioritize agility, adaptability, and purposefulness. Our teams unite, get hands-on, and refuse to settle for mediocrity. Our ultimate goal? To be the most customer-centric company in the world.
Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. Our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.
CFH Lead:
The Central Flow Floor Health (CFH) Lead is responsible for managing amnesty floor access best practices and engaging with operations leaders at multiple Fulfillment Centers (FCs). Leads provide critical insight to Amazon Robotics (AR) sites and provide clear, concise, communication to operations teams onsite. Applicants need to be high-achievers in regards to clear, concise, prompt, respectful and value-add communication, as well as delivering results through self-initiative and ownership with limited management oversight.
Key job responsibilities
- Manage the workflow of order across multiple processes.
- Manage customer experience while minimizing fulfillment cost across multiple FCs.
- Be responsible for communication of workflow status with Operations Managers and Area Managers including escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work to the Senior Manager or General Manager.
- Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
- Facilitate communication between multiple areas of the operation.
- Manage flow settings for multiple process paths in inbound and/or outbound operations for multiple Fulfilment Centers based on shift plan.
- Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
- Execute inbound and/or outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
- Execute and develop shift plans based on FC operational requirements and adjust as variables change.
BASIC QUALIFICATIONS
- High school or equivalent diploma or 1 year equivalent professional or military experience
- Current Tier 3, or higher level, Amazonian
- 1 year(s) working in data analysis and formula creation in Microsoft Excel
- Proven ability to deliver on behalf of customers and work in customer-centric environments
- Demonstrated experience using data to drive root cause elimination and process improvement
PREFERRED QUALIFICATIONS
- 1 years of professional or military experience
- College degree in Engineering, Operations, Logistics or related field
- Expertise in SQL and VBA, Excel Macro creation and modification
- Ability to handle multiple projects, deadlines, and stressful situations with minimal management oversight
- Ability to work well in a team environment remotely and as an advisor
- Desire to thrive in a dynamic, growing environment
- Ability to understand details of inbound and/or outbound shift plans for multiple Fulfillment Centers
- Ability to grasp complex system settings for single/multi shipment orders
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
