What are the responsibilities and job description for the Global advisor Program Manager position at Amazon?
Key job responsibilities
- Manage individual and team performance expectations and goals, maintaining service levels, and holding his / her team / s accountable to meet and exceed performance targets.
- Manage a team of front-line managers and oversee a team size of 50-60 Advisors.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
- Responsible for setting the goals and vision for the function, works with Ops Analytics and global operations to identify & baseline the functional goals.
- Implementation into our RCO Global Advisor team of incoming new initiatives and program, including rolling out of investigations tools and systems to our RCO advisor population.
- Implementation and of governance of the GAP Program including process, tools, audit, inspection, mechanisms.
- Providing support for month and quarter end reviews, forecasts, and annual operating plans.
- Actively engage in the RCO's global initiatives, contributing to achieve tactical and strategic goals
