What are the responsibilities and job description for the Lead, On Road Delivery Operations, Rural Super Rural (RSR) Operations position at Amazon?
DESCRIPTION
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. Our operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
We are looking for motivated, customer-focused individuals who want to join our team as a Lead, On Road Delivery Operations.
As a Lead, On Road Delivery Operations in our Rural Super Rural (RSR) operations, you will:
- Lead and support delivery associates at every stage of the delivery process.
- Track and analyze delivery metrics to drive performance improvements.
- Train delivery associates on safety, compliance, and vehicle operation standards.
- Ensure all training adheres to local, state, and federal requirements.
For this role, you will need to be:
- At least 21 years old, and authorized to work in the United States
- Eligible to drive in accordance with DOT requirements
EXPECTED HOURS & ENVIRONMENT
- This position requires open flexibility to work 10-hour overnight shifts (late afternoon to early morning hours) and will be scheduled on a front-half (Sunday – Wednesday) or back-half (Wednesday – Saturday) schedule. Shifts will be assigned upon starting in the role and could be subject to change based upon business need.
- Expect to work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments).
- Expect to lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
IMPORTANT INFORMATION:
- This position is fully onsite at an RSR delivery station and is NOT remote.
- This position requires in-role training at an operating site which will be 5 weeks in duration. This training will be located 50 miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.
Key job responsibilities
- Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Support standard work and safety programs.
- Train new Delivery Associates on how to drive and operate the vehicles
- Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
- Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas
- Promote a positive culture for Delivery Associates.
- Ensure all federal, state and local laws and requirements are being followed.
- Conduct weekly performance reviews with delivery partners
- Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.
About the team
Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. Rural Super Rural (RSR) is a subset of R2L, dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote areas. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces. Come build the future with us!
BASIC QUALIFICATIONS
- A high school or equivalent diploma
- Hold a valid and active driver’s license
- 1 year of experience delivering training both to individuals and groups
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 21 years of age or older
- 1 years of working with computers and Microsoft Office products and applications experience
- Must be able to obtain and maintain a Driver Qualification File
PREFERRED QUALIFICATIONS
- 1 year of team lead experience
- Experience with performance metrics and lean process improvement
- Excellent written and verbal communication and interpersonal skills to coach, train and assist team members
- Solution-oriented, analytical approach to problems
- A high bar for accuracy and detail
- Proven ability to develop strong partnerships
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
