What are the responsibilities and job description for the Manager, Learning & Development, Middle Mile Learning Solutions position at Amazon?
DESCRIPTION
Amazon Transportation Services (ATS) manages best-in-class surface transportation programs for our internal and external customers. Connecting vendors, fulfillment centers, sort centers, air gateways, United States Postal Service (USPS) and final mile delivery stations. If a truck load needs to be moved, we deliver results. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.
Amazon is seeking a Learning and Development Manager to lead the Middle Mile Learning Partners team, a strategic shared service organization supporting North America Surface Transportation. This role will drive enterprise-wide learning initiatives, lead a team of Program Managers and L&D Specialists, and partner with senior stakeholders to develop and execute comprehensive learning strategies that enhance operational excellence across the transportation network.
Key job responsibilities
• Lead and develop a team of Program Managers and L&D Specialists, providing strategic guidance, coaching, and performance management
• Partner with senior transportation leaders to identify learning needs and develop comprehensive L&D strategies aligned with business objectives
• Drive the design and implementation of scalable learning solutions across technical, operational, and leadership development domains
• Build and maintain strategic partnerships across Amazon's learning ecosystem to leverage best practices and drive innovation
• Establish learning effectiveness metrics and ROI analysis frameworks to demonstrate business impact
• Manage learning program budgets and resource allocation across multiple initiatives
• Create standardized processes for learning needs analysis, solution design, and implementation
• Lead change management initiatives to support learning program adoption
• Travel 25-50%
BASIC QUALIFICATIONS
- Bachelor's degree
- 7 years of program or project management experience
- 5 years of team management experience
- Experience owning program strategy and end to end delivery
- Experience managing, analyzing and communicating results to senior leadership
- Experience with learning management systems and educational technology
PREFERRED QUALIFICATIONS
- Master's degree
- Experience in change management and organizational development
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
